Studio Guidelines

Guidelines to help us flow together

  • Please arrive 15 minutes prior to the start of your class
  • Please leave your cellphone out of the studio, save the selfies for after class.
  • At our Inglewood location the yoga studio & upstairs hallway are silent areas. Please talk quietly in the Pilates studio.
  • At our Mission location we please ask that you be mindful of noise levels while we have classes in session.
  • We have yoga mats & towels available free of charge at both locations
  • You are responsible for booking and cancelling your classes, please download the free MOMENCE app available for IOS and Android.
  • We do not take cancellations over the phone
  • If you need to get ahold of us we recommend emailing us at info@junction9.ca or texting us at +1 672 784 5249 as we do not have voicemail.
  • You can sign into your account through our website, with Momence, or use the Momence app to manage your bookings
  • As a group fitness facility, we ask that you do not attend class if you are sick 
  • Socks are required for all Pilates classes
  • Our studios and change rooms are scented with essential oils. We avoid the use of synthetic fragrances whenever possible
  • We have zero tolerance for abusive & discriminatory language and action toward our staff or clients. 
  • We have zero tolerance for gossip or back talk within the studio.
  • Must be 16+ to attend classes

Booking Policy

  • Please arrive 10-15 minutes before your scheduled class in order to keep your reservation. 
  • Late arrivals may result in your spot being given away to someone on time, ready to attend class.
  • Please try to prebook your classes.
  • Walk-ins are welcome, if the class is full you are welcome to come and wait for no-shows or late cancels.
  • We require a credit card on file for all bookings in the case of a late cancel or no show

Waitlist Policy

  • Join the waitlist if a class is full — spots often open up, and you have a great chance of getting in!
  • Turn on text notifications in Momence (we can help at the front desk). This ensures you’ll know right away if you’ve been added.
  • Automatic enrollment: If a spot opens, you’ll be added to class automatically up to 2 hours before class and notified by email and/or text.
  • Can’t make it after all? If you’re added and can’t attend, please cancel your spot so others can join.
  • Morning class tip: You might get added overnight while you’re asleep. If you don’t plan to come, remove yourself from the waitlist before bed. Otherwise, check in the morning to see if you’ve been added so you don’t miss it!
  • Within 2 hours of class start: You won’t be auto-added from the waitlist, but it’s worth checking the schedule — spots often open last minute.

 

Late Policy

  • We start and end class together and appreciate you being on time.
  • Showing up consistently late for class can result in you being turned away
  • We know life happens, if you are late & your spot is still available you will be permitted to join class up to 5 minutes late. 
  • If someone is at the studio ready to attend class and you are late (past class start time) your spot will be given away
  • If you are attending a Sunrise Yoga or Pilates class please note the door will be locked promptly at the start of your class, please arrive 5-10 minutes before your class.

No Show & Cancellation Policy

We have a 4 hour cancellation policy for regular group yoga & Pilates classes. A late cancel or no show fee will apply. Workshop cancellations are not refundable (see workshops for details). Privates require 24 hours notice for cancellation. You are responsible for the management of your bookings. That means being aware of your bookings, waitlist spots and cancelling outside of the cancellation window.

Intro Offer, Yoga & Pilates Memberships (8, 12, Unlimited)

  • We allow for 2 Late Cancels per month at no charge. Your oopsie will be automatically applied to the first two late cancels of your contract month. Members on an 8 or 12 membership will need to email us to apply your credit back to your membership as this is not an automated feature (please email within 48 hours of your oopsie). This is a perk of being on a Membership. 
  • No Show – $20* 
  • Late Cancel – $15*

10 Class Passes  (Yoga & Pilates)

  • No Show – $20*
  • Late Cancels will result in the loss of your class

*In addition you will lose the booked class off your pass

Please respect the cancellation policy, as this allows other community members the chance to attend class and ensure classes are not running with empty spots when there are people on waitlist. This is an automated charge, through Momence. Your card on file will be charged 2 hours after your Late Cancel and 24 hours after your No Show. Please make sure you are checking in with the front desk for class to avoid incorrect charges. 

If you are cancelling class due to the following reasons, please email info@junction9.ca

  • Experiencing any of the following symptoms — fever, sore throat, runny nose, or difficulty breathing (that is not related to a pre-existing condition)

Lost & Found

  • Junction 9 is not responsible for lost or stolen items
  • Yoga mats stored in mat storage at our Inglewood location are left at your own risk. Junction 9 assumes no responsibility for yoga mats left in storage.
  • Please ensure valuables are locked in a complimentary locker